General conditions of use
GENERAL CONDITIONS OF USE AND SALE
These general terms of use and sale are up to date as of April 8, 2019.
1. Purpose
The purpose of these General Terms and Conditions of Use and Sale (hereinafter the « General Terms and Conditions ») is to govern the conditions under which the service on a per-item basis or the subscription service (hereinafter the « Services ») presented on the www.fuzeforge.shop website (hereinafter the « Website ») is offered to all users (hereinafter the « Customer ») on its websites, mobile websites and stores such as « Google Play » or « Apple Store » (hereinafter the « Websites »). These services allow the Customer to purchase and download unlimited entertainment games from 1,000 PC games and 1,000 HTML/Android, access to newspaper articles and applications (hereinafter the « Content ») on their present or future fixed or mobile terminal connected to a radio telecommunication network (including in particular any computer, smartphone, connected tablet, compatible connected TVs) allowing access to the Service (hereinafter « Terminal »).
Any order placed by the Customer on the Website, as well as any use of the Website whatsoever, implies full and unconditional acceptance of these General Terms and Conditions.
2. Legal Notices
The Website is operated by DIGITAL GLOBAL PASS, a French Société par Actions Simplifiée (simple form of limited company) registered in France whose registered office address 350 road Denis Papin – Parc de la Duranne – Domaine du Tourillon – 13100 Aix-en-Provence under Number 390 944 429.
We provide Games which are accessible over the internet through the Website (the « Service »). In this Agreement references to « we », « us », « our » and any similar expression shall include the Company and any of its affiliates. This Agreement is to be entered into between the customer (you) and us
Website Host:
Amazon
Web Services EMEA SARL
38 avenue John F. Kennedy, L-1855 Luxembourg
Telephone
number: 00352 2789 0057
http://aws.amazon.com
Telephone: +33 (0)811 656 111.
Customer Service:
For any question or information relating to these General Terms and Conditions, the Customer may contact our Customer Service Department:
By mail: Customer Service – Libre Réponse 94119, 13629 Aix en Provence 1, France (the sending of the letter does not require postmarking)
By email at this Website by clicking on the « contact » link at the bottom of each page of the Website or by sending an email to: customer@fuzeforge.shop
3. Registration Pathway
3.1 Purchase on a Per-Item Basis or by Subscription
The Content offered by the Company on the Website is accessible either on a per-item purchase basis or by subscription.
Customers wishing to subscribe to the Service must go to the Website and click on the Content they wish to download. They must then follow the instructions on the page and complete the requested information, specifically: their email address and click on download to validate their request.
The Content is delivered by email to the Customer and to their members area created at the time of registration or at the conclusion of the purchase or subscription and is invoiced to them via bank card or PayPal account.
3.2 Purchase of Content on a Per-Item Basis
In the event that the Customer wishes to make a purchase on a per-item basis, the Customer must select the desired Content and follow the instructions on the payment page. Purchases on a per-item basis can only be made using a bank card or by PayPal. The Customer must then complete their bank card details on the payment page or login credentials enabling them to connect to their PayPal account. Once the payment has been made, at the conclusion of the purchase on the summary of their order or in their members area, they may access the Content.
The price for each item of Content is indicated on its presentation page and on the payment page. The Customer then agrees to pay the sum indicated in order to download the Content. In addition, when Customer purchases Content on a per-item basis, regardless of the method of payment, the Company offers its Customers a Premium subscription card that allows them to obtain up to a 20% discount on the net price displayed on all the games in the catalogue.
3.3 Purchase of Subscription Content
The subscription process is specified in the “Delivery” subsection of this document.
Once their subscription has been validated, regardless of the invoicing method chosen, the Customer will receive an email from the Company summarizing their login credentials and password to access their members area on the Website.
A subscription is entered into for monthly periods and is tacitly renewable by subsequent period of one week or one month until termination by the Customer under the conditions mentioned in the article « Cancellation of Subscription of Right of Withdrawal » herein.
Downloads are paid by debiting from the Customers bank card or Paypal account.
4. Delivery
The Customer chooses the Content that they wish to download from the Content offered to them by the Company via a page to which access is delivered directly to their members area. After selecting the Content of their choice, the Customer will therefore be required to enter their email address, enabling them to receive an email from the Company containing a code and a link through which they can download the Content to which they are entitled as part of their purchase or as part of their subscription.
For purchases made on a per-item basis, the Customer shall pay the amount due through payment by bank card or by PayPal by providing the relevant contact details. Once the payment has been made, the Customer will receive an email containing a link and an access code so that they can retrieve the Content ordered.
Delivery times are those specified below.
The Content shall be delivered by electronic download via the Internet. The delivery of Content shall only take place in mainland France (including Corsica). The Customer will directly download the chosen Content to their PC, Mac, or Linux computer, with the download being done immediately from the download webpage, provided, however, that the Customer’s Internet and the hardware connected to the Internet are working properly.
In the event of non-receipt of the Content, the Company may not under any circumstances be held liable, particularly if these conditions have not been complied with, as the Company does not control the Customer’s Internet network or their IT or telephone installation. Customer is responsible for verifying the Content upon receipt.
5. Financial Provisions
The prices set out below are indicative only and do not include any promotions that may be available.
5.1 Provisions Applicable in the Event of Subscription by Bank Card and by PayPal
In the event of payment by direct debit by bank card, the Customer shall be invoiced €9.99 per month by direct debit from their bank card or their PayPal account directly on the Website. When the Customer subscribes to the offer at €9.99 and pays using their bank card or PayPal account, the Customer may benefit from three free subscription days. The three subscription days extend the initial duration of the Customer’s subscription under the same conditions;
This method of payment is carried out in several stages as specified on the Website.
6. Cancellation of Subscription and Right of Withdrawal
6.1 Cancellation of Subscription
The Customer wishing to cancel their subscription from the Service must click here.
6.2 Right of Withdrawal
6.2.1 Exercise of the Right of Withdrawal
In accordance with the legislation in force in area of consumers’ rights, we hereby inform the Customer that they have a period of fourteen (14) clear days from acceptance of and subscription to the Service to exercise their right of withdrawal without having to provide any justification for the said withdrawal or pay any penalties, with the exception, where applicable, of the return costs.
The fourteen (14) days period shall run from the date on which the agreement is entered into.
To exercise their right of withdrawal, the Customer must notify us of their decision by means of a clear declaration to be sent to us as soon as possible:
- by e-mail: customer@fuzeforge.shop
- by regular mail to be sent to the following address (does not require postmarking): Customer Service, Libre Réponse 94119 – 13629 Aix en Provence cedex 1
The Customer must specify in their request the following items in order to enable their processing:
- the full contact details (last name, first name, postal address, email address) of the Customer;
- the name of the relevant department;
- the subject of the request;
- the Customer’s email address as provided at the time of subscription;
- the payment method used;
- bank account details.
An acknowledgment of receipt is sent to the Customer by email when we receive their request for withdrawal.
The Customer is informed that in accordance with the legislation in force in the area of consumers’ rights, no right of withdrawal may be exercised in connection with the purchase of audio or video recordings or computer software from the moment in which they have been unlocked by the consumer after delivery.
Accordingly, the Customer acknowledges that they do not have the right to cancel any purchase made on per-item basis or when the digital product supplied by DVE has been unlocked by the Customer.
6.2.2 Refund
In the event of withdrawal by the Customer in respect of these General Terms and Conditions, we shall refund all payments received by the Customer no later than (14) fourteen days from the day on which the Company is informed of their decision to withdraw from this agreement.
7. Use by a Minor or in the Workplace
Customer must be an adult to download Content. The Company will not be liable for downloads by Users who violate this rule.
Consequently, minors must obtain the authorization of their parents (or persons with parental authority over the minor) before downloading or ordering the content presented on the Website(s). The Company reserves the right to request written proof at any time and to carry out any necessary checks.
For use at the workplace, the Customer must request permission from their employer or supervisor.
8. Liability
8.1 Subscriber’s Liability
If requested, the Customer undertakes, during the subscription process, to provide complete and truthful information.
The Customer is solely responsible for the use they makes of their access to their Internet network and their mobile telephone line. Therefore, any subscription to the Service made through their mobile phone line and/or Internet access is deemed to have been made exclusively by the Customer.
The Customer is authorized to subscribe to the Service and to use the Service exclusively for their personal use.
Use of the Service for commercial or promotional purposes is prohibited.
The Customer is also prohibited from:
- assigning, transmitting, transferring reproductions of the Content, assigning, offering, making available, renting the Content(s), by any means whatsoever;
- publishing, online or otherwise, or distributing any image, sound, file, graphic, animation or any other element of any Content;
- using the Service in a manner that may directly or indirectly infringe the Publisher’s or a third party’s intellectual property rights, and that may in particular violate or infringe one’s honor, personal or family privacy, the image of third parties or morality;
- extracting by permanent or temporary transfer all or a quantitatively or qualitatively substantial part of the database comprising the Service on another medium, by any means and in any form whatsoever, as well as the reuse by public communication of all or a quantitatively or qualitatively substantial part of the Content, in any form whatsoever;
8.2 Company Liability
The Customer acknowledges in particular that they may not hold the Company liable in the event that they believe that the Service and/or their Content does not comply with their expectations.
Notwithstanding any exemption from liability stipulated elsewhere in these General Terms and Conditions, the Company shall not be liable in particular in the following cases:
- difficulties in accessing the Service due to total or partial non-compliance by the Customer of its obligations, the use by the Customer of terminal equipment not suited to the characteristics of the Service or the Content offered, a failure and/or overload of telecommunications networks or due to third parties, and in particular telephone operators;
- contamination by virus or any other risk factor related to the Content, Service and the Customer’s equipment, or other malicious intrusion by third parties despite the reasonable security measures put in place by the Company;
- improper use of the Service by the Subscriber;
- damage that the Customer’s equipment may suffer, which the under the sole responsibility of the Customer.
The Company shall not be liable for any interruptions to the Services due to causes not directly attributable to it and/or beyond its control, for example due to a malfunction of the telephone network.
The Service may be suspended by the Company for maintenance purposes for periods not generally exceeding 48 hours, without the Customer being able to demand any compensation.
It is expressly agreed that if the Company’s liability were to accept liability, it would in any event be limited to repairing only the direct losses, to the exclusion of any indirect losses, whatever they may be (such as, notably, disappearance, loss, damage to data and/or any damage likely to alter the Customer’s equipment).
The Company shall endeavor to deliver the Content ordered as quickly as possible. However, in order to use the services and distribution networks of third-party companies over which the Company has no influence in terms of availability, the Company shall not be liable for any delays in the transfer of the Content ordered by the Customer on a per-item basis or by subscription, nor for a temporary or permanent interruption of the transmission of data to the Customer’s mobile phone or computer if this is not the doing of the Company. The Company reserves the right to temporarily suspend access to the Content for maintenance and repair work on the Website.
Use of the Content available at the Company requires the use of certain technical systems such as mobile phones, computers, computer programs, means of transmission, telecommunication services and other services of third-party companies, which may incur additional costs. These costs shall be borne by the Customer. The Company does not provide any of these technical systems and is not responsible for them.
9. Intellectual Property Rights
9.1.1. Elements Belonging to the Company
These General Terms and Conditions do not include any transfer of any type of intellectual property rights over the Content belonging to the Company.
The Content, trademarks, designs, models, images, text, photos, logos, graphic charts, software and programs, databases, sound, videos, domain names, design or any other element composing the Content, with the exception of third-party elements defined below, are the exclusive property of the Company and are protected by any intellectual or industrial property right recognized by current laws.
Any reproduction and/or representation, in whole or in part, of any of these rights without the express authorization of the Company is prohibited and would constitute an infringement.
Consequently, the Customer shall refrain from any act likely to directly or indirectly infringe the Company’s intellectual property rights.
9.1.2. Elements Belonging to Third Parties
Items belonging to third parties, such as excerpts of films, trademarks, logo, images, texts and sounds, without this list being exhaustive, are the exclusive property of their author and are protected as such by copyright, trademark law or any other right recognized by the laws in force.
The Customer shall refrain from directly or indirectly infringing the property right of third parties, whose content is present on the application and shall refrain from using these elements in any way whatsoever.
The Customer undertakes to respect all third-party rights, whose content is present on the application.
10. PERSONAL DATA
10.1. Whereas
The following information is provided to you so that you can take notice of the commitments in terms of the protection of the Company’s personal data, the rights you have in this respect, and the conditions under which your personal data are collected, processed, stored and archived.
All of the Company’s commitments are described in its applicable personal data protection policy (the data protection policy) available on request from the following address: service-rgpd@digitalvirgo.com or on the website www.info.digitalvirgo.com/personal data. .
As part of its activities, the Company carries out automatic processing of personal data (hereinafter “processing”) concerning you. Accordingly, the Company may collect your personal data when it:
- offers you services;
- responds to your requests regarding the use of its services
10.2. Personal Data Processed by the Company
10.2.1. Categories of Personal Data Processed
In the context of your contractual or commercial relationship with the Company in the following categories of personal data are principally collected:
- declarative personal data (data that the Company may collect when you subscribe for products and services it provides or distributes or reports to its partners);
- Personal data on the operation of products and services, in particular when using online services;
- Personal data from third parties, other services or public information when allowed;
- Personal Data inferred or calculated by the Company in compliance with data protection requirements.
Provisions relating to cookies or tracers are contained in the « cookies » policy available on the website www.info.digitalvirgo.com/informations-cookies/
As a matter of principle, the Company does not process personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, health data, genetic data and biometric data for the purpose of uniquely identifying a natural person, or data concerning a natural person’s sex life or sexual orientation. Such processing will only be implemented by the Company, if authorized by regulation or if you have expressed your consent, for example by subscribing or consuming services for that purpose, such as community services or meetings, or by choosing to provide them to us.
10.2.2. The Legal Basis for the Collection of your Personal Data
In compliance with data protection regulations[1], the Company collects your personal data and implements a processing respecting the rights of its customers on the basis of your consent, where necessary for the performance of pre-contractual or contractual measures, to comply with its legal or regulatory obligations or where justified by its legitimate interests.
By way of example, the following are considered to be in the legitimate interests of the improving of the knowledge, segmentation, profiling or prospecting of its customers.
The legal and regulatory requirements facing the Company are described in its Personal Data Protection Policy.
10.2.3. Duration of Data Retention
Personal data are stored in accordance with the duration required for the purposes for which they are collected, either during the term of the agreement, supplemented by legal requirements, or to ensure compliance with the legal or regulatory obligations to which the Company is bound.
The retention periods for personal data are specified in the personal data protection policy available on the website www.info.digitalvirgo.com/personal data. .
10.2.4. Recipients of Personal Data Processed by the Company
The personal data collected, as well as the personal data subsequently gathered by the Company, is intended for the Data Controller. As such, it ensures that only authorized persons can access it.
Your data may be communicated, shared or pooled by companies in the Digital Virgo group. They may be communicated to their service providers, partners, third parties you have authorized or to third parties in order to meet legal or regulatory obligations or for the execution of contractual measures.
The third parties likely to be recipients of your data are listed in the personal data protection policy.
The Company is not responsible for the processing of your personal data which you may have authorized to third parties and which are not shared with them, such as social media. It is your responsibility to refer to the data protection policies of these third parties to verify the conditions of the processing carried out or to exercise your rights in respect of this processing.
10.3. Purposes of Processing
The personal data collected will be used for the purposes indicated in the personal data protection policy available on the website, such as the use of the services offered by the Company and the management of access to the service.
10.4. Security Measures
The Company takes into consideration the nature of the personal data and the risks involved in the processing and the technical, physical and organizational measures necessary to preserve the security of the personal data and prevent it from being distorted, damaged or accessed by unauthorized third parties.
The Company selects subcontractors or service providers that provide guarantees in terms of quality, security, reliability and resources to ensure the implementation of technical and organizational measures, including with regard to the security of processing. Sub-contractors and service providers undertake to maintain confidentiality levels that are at least the same as those of the Company.
To secure transfers outside the European Union, the Company may, for example, put in place Binding Corporate Rules (BCR) or any other clauses guaranteeing data security, in order to control flows. Where applicable, flows outside the European Union implemented by the Company are covered by the personal data protection policy available at the following address: www.info.digitalvirgo.com/personal data.
10.5. Your Rights
Your rights with regard to the protection of your personal data apply exclusively in accordance with the terms and conditions provided for in the personal data protection policy available on the website and by the regulations relating to the protection of personal data.
On this data, you have dedicated rights:
- a right to information relating in particular to the purposes, legal bases for the processing, the recipients, the existence of a transfer outside the European Union or the duration of the retention of your data;
- a right of access allowing you to have confirmation that personal data about you is being processed;
- a right of rectification allowing your data to be rectified or supplemented;
- a right to erasure where: your personal data are no longer necessary for the purposes for which it was collected; you have withdrawn your consent; you object to the processing concerning you; the processing does not comply with the applicable legal and regulatory provisions; and where the personal data relates to children under the age of 16 in some cases, provided that one of the legal conditions does not apply;
- a right to data portability relating to personal data, which does not infringe the rights and freedoms of third parties and exclusively under the conditions set out in the data protection policy;
- a right to object;
- a right to limit data, in particular when the processing is unlawful;
- a right to complain to the designated supervisory authority, the CNIL;
- a right to set instructions concerning the retention, erasure and communication of your data after your death to a trusted third party designated by decree.
The Company would like to inform you that failure to complete or change your data may have consequences for the processing of certain requests in the course of the contractual relationship, and that your request in connection with the exercise of your rights will be retained for monitoring purposes.
These rights may be exercised electronically to the following address service-rgpd@digitalvirgo.com or by mail to the following address Service GDPR, 350 rue Denis Papin 13 594 Aix en Provence Cedex 3 accompanied by a copy of any identity document that you have signed.
The Company has appointed a Data Protection Officer with the following contact details: service-rgpd@digitalvirgo.com
10.6. Profiling and Scoring
During your relationship with the Company, you may be subject to marketing profiling, so that the Company may offer services and products that meet your expectations, profile and needs.
10.7. Promotion of Services
Subject to legal exceptions, the Company may only send you information about its services and products if the said services or products are similar to those to which you have already subscribed to or stated at the time of collecting the email address or your personal contact details. You can unsubscribe at any time by clicking on the link in the email or by answering STOP with the SMS received.
11. Cookies
The User is invited to refer to the provisions relating to this subject from the Website menu (Cookies).
12. Complaints
Any complaint submitted by the Customer to the Company may only relate to the twelve months preceding the date of receipt of said complaint. It must be made in writing and sent:
- or by mail to the following address:
Customer Service – Libre Réponse 94119, 13629 Aix en Provence 1, France (the sending of the letter does not require postmarking)
- or by sending an email to customer@fuzeforge.shop.
The Company shall not be required to take into account any requests made by other means.
To be admissible, any request must include at least the following information:
- the full contact details (last name, first name, postal address, email address) of the Customer;
- the name of the relevant department;
- the subject of the request;
- the Customer’s telephone number as provided at the time of subscription;
- the payment method used;
a copy of the payment systems operator’s detailed invoice:
- bank account details.
13. Disputes
These General Terms and Conditions are subject to French law, reserved for the mandatory rules of the consumer’s country of residence.
In the event of a dispute relating to the interpretation, execution and/or validity of these general terms and conditions and in the absence of amicable settlement, the rules of legal jurisdiction shall apply.
Mediation of Consumer Disputes:
In accordance with the provisions of the French Consumer Code concerning “the process of mediation of consumer disputes,” the User is entitled to use, free of charge, the mediation service offered by DVE. The « consumer rights » mediator thus provided is MEDICYS.
After prior written steps taken by Users with DVE, this mediation mechanism may be attached to any consumer dispute whose settlement has not been successful, in the following manner:
– electronically: www.medicys.fr;
– or by mail: MEDICYS-Centre de Médiation et Règlement Amiable des Huissiers de Justice, 73, Boulevard de Clichy, 75009, Paris
In the event of any dispute relating to the
interpretation, performance and/or validity of these GTCs and in the absence of amicable settlement, the
rules of legal jurisdiction shall apply.
[1] General Data Protection Regulation no. 2016/679 of 27 April 2016
CUSTOMER SERVICE
If you have any questions concerning this Agreement please contact via one of the methods below:
Mail:
DIGITAL GLOBAL PASS
Domaine du Tourillon – Parc de la Duranne –
350 Rue Denis Papin –
13100 Aix-en-Provence (France)
Email:
customer@fuzeforge.shop
Installation Guides
Follow the instructions below to download the games to your computer:From the subscription (requires a subscription, otherwise go here):
Step 1: Go to the dedicated Fuze Forge Pass page.
Step 2: Choose a DRM-free game from the selection of 40 games that you like.
Step 3: Click on Play.
Step 4: Wait for the download to finish and launch the Setup.
Step 5: Follow the download steps and launch the game.
Step 6: Enter your phone number or email address, along with your Fuze Forge password.
Step 7: Launch the game and enjoy! From the main platforms:
From the major platforms:
INSTALLATION STEAM
- If you are a first-time user, go to http://store.steampowered.com/about/ and then click on the “Install Steam Now” button to begin downloading the free Steam installer.
- Save the Steam Install file to your computer. Run the “SteamInstall” application to install Steam.
- Launch Steam and Log in. If you don’t have an existing Steam account, you will need to create one.
- From the Steam Dashboard, click the “Games” tab at the top, then click the “Activate a product on Steam…” button at the bottom.
- Enter your unique CODE in the Product Code field.
INSTALLATION ROCKSTAR GAMES
Rockstar Activation Codes can be redeemed via the Rockstar Games Launcher using the following steps:
- Download and install the Rockstar Games Launcher: https://socialclub.rockstargames.com/rockstar-games-launcher
- Sign in with your Rockstar Games Social Club account
- Click your avatar in the top right
- Select Redeem Code
- Enter your Rockstar Activation Code into the field
Important: Review the details at the bottom of the screen to ensure that you are activating the code on the correct Rockstar Games Social Club account. All Rockstar Activation Codes are one-time-use codes and their contents will be permanently applied the Rockstar Games Social Club account that is signed into the Rockstar Games Launcher when redeemed.
INSTALLATION EPIC GAMES
- Open your Internet browser.
- Go to https://www.epicgames.com/store or click here.
- Log in to your Epic Games account where you want to redeem your code, if you’re not logged in already.
- Hover your mouse over your name in the top right corner and click Redeem Code.
- Enter the code, and then click Redeem.
Note: You should receive a message that the code was successfully redeemed and the game should be available in your Epic Games Launcher Library
Frequently Asked Questions
1. What is Fuze Forge?
Fuze Forge is a 360° gaming platform providing a full experience for players with PC games and mobile games, esport video, news and gamification. Associated with the biggest publishers (Bandai Namco, Capcom, Take Two, etc) and the main distribution platforms such as Epic Games or Steam, Fuze Forge is 100% official and secure.
2. Who can subscribe to Fuze Forge and how much does it cost?
To know more about our subscriptions, please refer to our Terms and conditions that you could find easily on our website.
3. What devices is Fuze Forge compatible with?
Fuze Forge is responsive and compatible with every device. From smartphones and tablets to desktop, we offer a variety of games and videos to fulfill gamer’s needs.
4. How do I cancel my subscription?
To cancel your subscription, please go on "My Account" page and click on "Unsubscribe". Be aware that by doing this, you will not be able to enjoy Fuze Forge Premium advantages anymore.
5. How do I get more information about the service?
For further information, feel free to contact us on customer@fuzeforge.shop
6. What is Fuze Forge esport app?
Fuze Forge esport app is a native application on Android and iOS allowing players to follow the official esport competition on the trendiest games : Counter-Strike: GO, League of Legends, DOTA 2, Overwatch, Rainbow Six, Rocket league. On the app, you can see schedule, live streaming on Twitch, results, tournaments infos, and forecast on all the games to win prizes. You can access to the app with your same login and password than Fuze Forge website.
Contact us
For any question or information,
you can contact our customer service:
By mail:
Customer service Free answer 94119 13629
Aix en Provence 1 - France (sending the mail does not require an obliteration)
By email:
Click on the "contact" link at the bottom of each page of the site or by sending an email to customer@fuzeforge.shop
By phone:
+339 70 34 03 48
By continuing your visit to this site, you accept the use of cookies for statistical and personalization purposes, necessary for the proper functioning of the service.
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Legal Notice
PUBLISHER
This site is published by DIGITAL VIRGO ENTERTAINMENT (DVE), a Société par Actions Simplifiée (SAS), with a capital of 497,040 euros, registered in the Aix-en-Provence Trade and Companies Register under number 430 325 811,
Head office: 350 rue Denis Papin – Parc de la Duranne – Domaine du Tourillon – 13100 Aix-en-Provence- France
Intracommunity VAT number FR 80 430 325 811
Telephone: 01 82 50 50 50 00
Fax: 01 82 50 50 50 20
Director of publication: Guillaume BRICHE, Managing Director
PAYMENT OPERATOR
Payment made by DGP: RCS Aix-en-Provence 390 944 429, 350 rue Denis Papin – Parc de la Duranne – Domaine du Tourillon – 13100 Aix-en-Provence- France
CUSTOMER SERVICE – CONTACT
Email:customer@fuzeforge.shop
Mail (not requiring obliteration): Customer Service Free Answer 94119 – 13629 Aix en Provence cedex 1 – France
HOSTER
Amazon Web Services EMEA SARL
38 avenue John F. Kennedy, L-1855 Luxembourg
Telephone number: 00352 2789 0057
http://aws.amazon.com
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Your choices are never final. At any time, you can disable all or some cookies according to the methods described below.
Setting up your browser software
For the management of cookies and your choices, the configuration of each browser is different. We inform you that by setting your browser to refuse cookies, some features of the site will not be accessible. We will in no way be held responsible.
- For Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
- For Safari™ : https://support.apple.com/kb/PH17191?locale=fr_FR&viewlocale=fr_FR,
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Setting up your smartphone
- iOS : https://support.apple.com/en-gb/HT201265,
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Setting an audience measurement cookie
If you do not want our site to store cookies in your browser for audience measurement purposes, you can click on the following deactivation link that will save a cookie within your browser that only deactivates them:
- Google Analytics : https://tools.google.com/dlpage/gaoptout?hl=en
Setting an advertising cookie
You can manage the use and exploitation of these cookies by visiting the advertising cookies management platform offered by advertising professionals: http://www.youronlinechoices.com/fr/controler-ses-... and following the instructions given therein. You will be able to know the companies registered on this platform offering you the possibility to refuse or accept the cookies used by these companies used to determine browsing information and advertisements that may be displayed on your device.
- For Tradelab : http://tradelab.com/vie-privee-2/
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Setting a social network cookie
Withdrawal and Refund
Right of Withdrawal
1. Right of Withdrawal
1.1 Exercise of the Right of Withdrawal
In accordance with the legislation in force in area of consumers’ rights, we hereby inform the Customer that they have a period of fourteen (14) clear days from acceptance of and subscription to the Service to exercise their right of withdrawal without having to provide any justification for the said withdrawal or pay any penalties, with the exception, where applicable, of the return costs.
The fourteen (14) days period shall run from the date on which the agreement is entered into.
To exercise their right of withdrawal, the Customer must notify us of their decision by means of a clear declaration to be sent to us as soon as possible:
- by e-mail: customer@fuzeforge.shop
- by regular mail to be sent to the following address (does not require postmarking): Customer Service, Libre Réponse 94119 – 13629 Aix en Provence cedex 1
The Customer must specify in their request the following items in order to enable their processing:
- the full contact details (last name, first name, postal address, email address) of the Customer;
- the name of the relevant department;
- the subject of the request;
- the Customer’s email address as provided at the time of subscription;
- the payment method used;
- bank account details.
An acknowledgment of receipt is sent to the Customer by email when we receive their request for withdrawal.
The Customer is informed that in accordance with the legislation in force in the area of consumers’ rights, no right of withdrawal may be exercised in connection with the purchase of audio or video recordings or computer software from the moment in which they have been unlocked by the consumer after delivery.
Accordingly, the Customer acknowledges that they do not have the right to cancel any purchase made on per-item basis or when the digital product supplied by DVE has been unlocked by the Customer.
1.2 Refund
In the event of withdrawal by the Customer in respect of these General Terms and Conditions, we shall refund all payments received by the Customer no later than (14) fourteen days from the day on which the Company is informed of their decision to withdraw from this agreement.
Personal data
1. What is the purpose of the data protection policy?
- Given the relationship of trust that exists between Digital Virgo Entertainment and its customers, Digital Virgo Entertainment has wished to set out its personal data protection policy with regard to data protection regulations by taking into account the European Union standards in this matter and more particularly the General Data Protection Regulation (GDPR)[1].
- With this data protection policy, Digital Virgo Entertainment undertakes, within the framework of its activities and in accordance with the regulations in force, to protect the privacy of its prospects and customers (the “data subjects”) by ensuring the protection, confidentiality and security of the personal data collected.
- Digital Virgo Entertainment further undertakes to have suitable financial, human and technical means to safeguard the data subjects’ human dignity, legitimate interests and fundamental rights.
- The main objective of this data protection policy is to concentrate in a single document clear, simple and precise information concerning the data processing operations carried out by Digital Virgo Entertainment, in order to enable the data subjects to understand what information and personal data (hereinafter referred to as the “personal data”) are collected, how they are used and what their rights are with regard to these personal data.
- Digital Virgo Entertainment reserves the right to amend this data protection policy at its sole discretion and at any time, in accordance with applicable data protection regulations.
2. Governance of personal data
- Digital Virgo Entertainment has developed a personal data governance policy.
- This policy includes all the guidelines, rules, procedures, and practices implemented by Digital Virgo Entertainment to take into account the requirements of regulations relating to the use and protection of personal data, whose guiding principles are presented in this policy.
- In this context, Digital Virgo Entertainment has designated a Data Protection Officer (DPO).
- The task of the DPO is to ensure compliance with data protection regulations and to liaise with the competent authority and all data subjects in relation to the collection or processing of personal data.
- The DPO can be contacted by any interested person at the following postal address: “Service RGPD – 350 rue Denis Papin 13594 Aix en Provence Cedex 3” or at the following email address “service-rgpd@digitalvirgo.com”.
3. Definitions
- « anonymisation » means «the result from processing personal data in order to irreversibly prevent identification [2]» ;
- « collect » means to obtain personal data. Data may be collected in particular by means of questionnaires or replies to messages;
- « consent » means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
- « controller» means the person or body which, alone or jointly with others, determines the purposes and means of the processing of your personal data;
- « profiling »[3] means “any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements”;
- « online services » means digital services offered by Digital Virgo Entertainment, such as website, applications, or associated services;
- « providers » should be construed in the broadest sense and means in particular service providers, subcontractors working with Digital Virgo Entertainment;
- « processing of personal data » means any operation or set of operations in relation to such data, whatever the mechanism used;
- « products or services » means all products and services, including technological products and services (websites, applications and associated services) offered or to be offered by Digital Virgo Entertainment;
- « prospect » means any person who has contacted Digital Virgo Entertainment to obtain information about a product or service offered by Digital Virgo Entertainment.
4. When does Digital Virgo Entertainment collect personal data?
- Personal data may be collected primarily in the context of:
- the entry into contact with Digital Virgo Entertainment;
- the customer’s use of any Digital Virgo group’s products and services, including technological services (website, application, and associated services);
- the relationship between Digital Virgo Entertainment, its prospects, and its customers;
- the performance of contracts;
- the performance of legal or regulatory obligations relating to the activity of the Digital Virgo group and having an impact on the protection of personal data, such as tax obligations, audit, fight against fraud,…;
- and those relating to the management of the commercial relationship in particular at the time of complaints, or satisfaction surveys; …
5. What are the categories of data processed by Digital Virgo Entertainment?
- Personal data means any information relating to a natural person which permits to identify him or her, directly or indirectly.
- The data collected by Digital Virgo Entertainment may be divided into the following main categories: contact data, identification data, civil status, photos, data linked to the use of the services, payment data.
- Personal data may include an individual’s first and last name, telephone number, photograph, video recording, messages exchanged, postal address, email address, computer’s IP address, type of device used.
5.1 Declarative personal data
- Declarative personal data are those provided by the data subjects and collected by Digital Virgo Entertainment in the context of commercial or contractual relationships.
- The data come mainly from the data subjects and the persons authorised by the data subjects to transmit them to Digital Virgo Entertainment.
- For example, the data subject may be asked to provide personal data relating to his or her family situation as well as his or her full name and contact details. These data can be collected through electronic forms (on website or mobile applications) or paper forms or through answers to questions asked for example by an employee of the Digital Virgo group.
5.2 Personal data related to the functioning of the Digital Virgo group’s products and services
- Personal data may arise from the use by the data subjects of the Digital Virgo group’s products and services or may relate to operations carried out via the products and services offered by Digital Virgo Entertainment in the context of its relationship with the data subject.
- For example, information is collected on the communications with the customer service, or the connection to the services offered, or the use of online services (use of applications).
5.3 Personal data from third parties
- The personal data processed may also come from:
- service providers;
- public or supervisory authorities;
- subcontractors, providers of the Digital Virgo group or third parties if their personal data protection policies allow it;
- other products or services provided by third parties to which the data subjects have subscribed and/or for which they have authorised sharing with Digital Virgo Entertainment.
5.4 Public personal data
- Digital Virgo Entertainment may collect public personal data concerning the data subjects.
- Public personal data are personal information or data that are produced or received by an administrative or public authority as part of its public service task, that are published by an administrative authority or that can be communicated to any person upon request.
- Digital Virgo Entertainment may use public information or personal data where permitted by law or regulation and in compliance with the specific rules of communication and re-use specified by such law or regulation.
5.5 Personal data calculated or inferred by Digital Virgo Entertainment
- Digital Virgo Entertainment may generate or calculate new personal data on the basis of declarative personal data or data related to the functioning of technological tools.
- This is in particular used to know its customers, to adapt its products and services, to personalize the offers that can be made to customers, in which case Digital Virgo Entertainment may define commercial or marketing profiles, segments.
5.6 Special categories of data
- Special categories of personal data are data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, personal genetic data, personal biometric data for the purpose of uniquely identifying a natural person, personal data concerning health or personal data concerning a natural person’s sex life or sexual orientation.
- These special categories of personal data, which must be subject to special attention, are not processed by Digital Virgo Entertainment; in the event that their processing becomes necessary, Digital Virgo Entertainment undertakes to process them under the conditions laid down by the regulations relating to the protection of personal data.
- It may happen that the data subject chooses to provide Digital Virgo Entertainment with some of this information such as his or her racial origin, sexual orientation or religious beliefs, in which case the fact of choosing to provide this information constitutes consent to its processing.
6. What are the personal data processed by Digital Virgo Entertainment?
- Digital Virgo Entertainment processes the following main personal data in relation to user:
- last name, first name;
- sex;
- sex searched;
- languages;
- date of birth: age;
- nationality/place of origin;
- number of children;
- email address;
- mailing address;
- telephone number;
- alias (identifier encrypted by the mobile telephone operator allowing contact to be made by SMS);
- data relating to related persons (children, parents, spouses);
- connection and consultation data to electronic applications (IP, device, logs, tracers);
- photos;
- messages exchanged on community services or with the customer service;
- SMSs sent or received;
- conversations with the customer service;
- calls to value-added services;
- bank details/RIB;
- identity card;
- telephone bills.
7. Who are the recipients of the data collected by Digital Virgo Entertainment?
7.1 When Digital Virgo Entertainment is acting as a controller
- The personal data collected, as well as those that will be obtained later, are intended for Digital Virgo Entertainment in its capacity as the data controller.
- Digital Virgo Entertainment ensures that the personal data of the data subjects are only accessed by authorised persons and only when necessary for the performance of their tasks.
- Some personal data may be sent to third parties to comply with legal, regulatory or contractual obligations or to legally authorised authorities.
- The categories of recipients of the data include: customers, Digital Virgo group companies, financial and accounting departments, legal department, sales department, internal customer relationship service, technical providers, service providers in charge of customer relations.
7.2 When Digital Virgo Entertainment is acting as a processor
- As part of its contracts with its partners, Digital Virgo Entertainment may collect and process data on behalf of its partners, who act in in these cases as the controllers and end recipients of the data collected.
- Digital Virgo Entertainment ensures that the same security measures are in place for such processing and data as for those where Digital Virgo Entertainment is the controller.
8. How long does Digital Virgo Entertainment keep the personal data?
- Personal data are stored in Digital Virgo Entertainment’s information systems or those of its subcontractors or providers. Subject to transmission to third parties, personal data are stored in a data centre and processed in Europe.
- As a matter of principle, Digital Virgo Entertainment undertakes to choose subcontractors and providers who meet the best quality and security criteria and provide sufficient guarantees in terms of reliability, security and resources to implement technical and organisational measures.
- Lastly, Digital Virgo Entertainment knows at all times the place where its data are hosted in order to be able to demonstrate compliance to the competent supervisory authorities.
9. Guiding principles for the protection of personal data
- The GDPR has strengthened the duty to provide information to data subjects whose personal data are collected.
9.1 Lawfulness, fairness and transparency
9.1.1 Lawfulness
- Digital Virgo Entertainment will not process data unlawfully, with the understanding that lawfulness is assessed in the light of one of the conditions described below.
- Consent of data subject. Digital Virgo Entertainment may carry out processing where the data subject has given consent to the processing of his or her personal data for one or more specific purposes.
Minor. The services offered by Digital Virgo Entertainment are not intended for minor children. The data subject acknowledges being 18 years of age or older to subscribe or use Digital Virgo Entertainment services. It is up to the parents and any person exercising parental authority to decide whether their minor child is allowed to use the services.
- Such consent may be given by a written statement, including by electronic means, or an oral statement, or when using the services.
- Performance of the contract or taking steps prior to entering into a contract. Digital Virgo Entertainment may carry out processing where processing is necessary for the performance of the contract.
- For example, processing is implemented within the framework of the performance of the contract when maintaining and managing contracts, such as with reimbursements or management of unpaid invoices.
- Legal and regulatory obligations. Digital Virgo Entertainment may carry out processing where processing is necessary for compliance with its legal or regulatory obligations.
- These legal or regulatory obligations include, for example, those relating to the control and monitoring regarding the internal control to which Digital Virgo Entertainment is subject and, more particularly, banking and tax obligations.
- In this context, it may be required to request specific information concerning certain operations if required by law or regulation and to transmit personal information and data to third parties.
- Legitimate interests of Digital Virgo group. Digital Virgo Entertainment may carry out processing where processing is necessary for the purposes of the legitimate interests pursued by the Digital Virgo group or a third party.
- The legitimate interests pursued by Digital Virgo Entertainment are diverse but may consist in particular of:
- the improvement of the marketing knowledge of the data subjects;
- the improvement of products and services;
- segmentation, profiling, direct marketing, marketing segmentation.
- Such processing operations are carried out taking into account the interests and fundamental rights of the data subjects. As such, they are accompanied by measures and guarantees to ensure the protection of the interests and rights of the data subjects and allow a balance with the legitimate interests pursued by Digital Virgo Entertainment.
9.1.2 Fairness and transparency
- Digital Virgo Entertainment undertakes to provide fair, clear and transparent information.
- Digital Virgo Entertainment undertakes to inform the data subjects of each processing operation it carries out by means of information notices.
9.2 Specified, explicit and legitimate purposes
- Personal data are collected and processed by Digital Virgo Entertainment for specified, explicit and legitimate purposes at all times.
- Committed to guaranteeing the ethics and security of the personal data of its customers, Digital Virgo Entertainment uses personal data in accordance with the terms of this data protection policy.
- Digital Virgo Entertainment uses all or part of the personal data for the following main purposes:
- taking steps at the request of the data subjects prior to entering into a contract;
- managing contracts and relationships with its customers;
- managing exchanges with Digital Virgo group’s partners in the context of complaints or requests sent to it;
- managing its activities (e.g. internal and external audit) and compliance with legal obligations;
- managing, protecting and securing tools, websites and applications;
- measuring quality and satisfaction;
- improving the services provided;
- developing service innovation;
- executing solicitation operations;
- developing trade statistics;
- managing data subject’s requests in relation to their rights;
- managing unpaid debts, litigation, fight against fraud, money laundering and terrorist financing, and tax evasion;
- managing people’s opinions on products, services or content;
- getting customer knowledge.
9.3 Adequacy, relevance and restriction
- For each processing operation, Digital Virgo Entertainment undertakes to ensure that the processing operations are adequate and to collect and process only data that are strictly necessary for the purpose pursued.
9.4 Data accuracy
- Digital Virgo Entertainment is committed to ensuring that the data collected are complete and as up-to-date as circumstances permit.
- Data subjects have the right to exercise their right to rectification, under the conditions given below, if they become aware of the existence of inaccurate data.
9.5 Storage period and restriction
- Digital Virgo Entertainment undertakes that it will not keep personal data longer than is necessary to fulfil the purposes for which they are stored or no longer than the period provided for by the regulations relating to the protection of personal data.
| N° | Catégories de données personnelles | Règles de conservation active |
| 1. | Customer and prospect file management | For customers: for the duration of the contractual relationship and 5 years thereafter For prospects: 3 years from the last contact from the prospec |
| 2. | Analytics statistics | 26 months |
| 3. | Newsletter management | Until unsubscription |
| 4. | Photos | Until deleted or 6 months after unsubscription or 3 years after last service access |
| 5. | Messages or recordings | 1 year |
- After the end of the retention period, the data will be deleted from Digital Virgo Entertainment’s information system.
9.6 Commitment to security and confidentiality
- Digital Virgo Entertainment undertakes to implement security measures appropriate to the degree of sensitivity of the personal data to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorised third parties.
- All Digital Virgo Entertainment’s premises in which personal data are processed are protected electronically and/or manually against intrusion by unauthorised third parties.
- Digital Virgo Entertainment has adopted internal policies and processes implementing measures that comply with the principles of personal data protection by design and by default.
- For example, it may apply pseudonymisation of personal data as soon as this is possible or necessary.
9.7 Rights of data subjects
- The individuals whose data are processed are granted the following rights, unless otherwise legally required from Digital Virgo Entertainment:
- the right of information;
- the right of access;
- the right to rectification;
- the right to erasure or the right to be forgotten;
- the right to portability;
- the right to object;
- the right to restriction of processing;
- the right to question;
- the right to give guidelines for the storage, erasure and communication of personal data after their death.
9.7.1 Procedures for exercising these rights
- If you have any questions or requests regarding the processing of personal data by Digital Virgo Entertainment, please contact: rgpd@digitalvirgo.com
9.7.2 Right to lodge a complaint
- The data subjects have the right to lodge a complaint with a supervisory authority, without prejudice to any other administrative or judicial remedy.
- The data subjects may lodge this appeal with the supervisory authority.
9.8 Automated decision-making
- Data subjects are informed of the possibility of using their personal data for automated processing, including for profiling purposes..
- “Profiling” means «any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements» [4].
- Data subjects have the right not to be subject to a decision based solely on automated processing, including profiling, where such a decision produces legal effects concerning them or similarly significantly affects them. This right does not apply if the decision is necessary for entering into, or performance of, a contract between the data subject and Digital Virgo Entertainment or is based on the data subject’s explicit consent.
- The automated processing of personal data carried out in the circumstances mentioned above may only be carried out by Digital Virgo Entertainment on condition that suitable measures have been implemented by it to safeguard the data subject’s rights and freedoms and legitimate interests
- Furthermore, data subjects have the right to demand human intervention or to express their point of view or to contest the automated decision taken.
9.9 Profiling
- Digital Virgo Entertainment may use personal data, in particular personal contact data as well as other information and data transmitted for commercial and advertising purposes, including for internal analyses and statistics, to improve its products and services and to send information and offers relating to Digital Virgo Entertainment’s products and services, such as SMS, newsletters and other advertising messages to the data subjects.
- The consent of the data subjects is always required for this type of processing.
9.10 Framework for transfers outside the European Union
- The personal data that European citizens have transmitted to Digital Virgo Entertainment in accordance with the agreed purposes are transferred to a country inside the European Union or outside the European Union.
- In case of transfers to a country outside the European Union, rules have been put in place to ensure the protection and security of the data.
- In all cases, Digital Virgo Entertainment undertakes to take all necessary and appropriate measures to ensure the security of personal data.
- These personal data may be communicated, at the request of the data subjects, to official bodies and to authorised administrative or judicial authorities, or to third parties.
10. Special processing
10.1 Cookies and other tracking technology
- When we talk about cookies or other tracking technology, we mean the technology placed and read for example when you consult a website, read an email, install or use software or a mobile application, whatever the type of device used.
- In order to improve the use and functionalities of its websites, Digital Virgo Entertainment uses various types of cookies or other trackers such as pixel tags, some of which may automatically record and transmit personal data to Digital Virgo Entertainment’s websites.
- Digital Virgo Entertainment has set up a cookies policy for its websites. For more information please refer to the Cookie Policy available on the site during your visit.
10.2 Plug-in and social modules
- The access to and use of Digital Virgo Entertainment’s websites or applications by the data subjects may give third party service providers access to personal data.
- These features are not activated automatically and require the express permission of users. For example, if the user uses certain features, Digital Virgo Entertainment’s websites may connect and transmit personal data to social networks such as Facebook, Twitter or Instagram.
- Because these social networks use your data inter alia for tracking and advertising purposes, Digital Virgo Entertainment recommends that you consult those networks’ data policies and take measures to increase the confidentiality of your data.
[1] Règl. (UE) 2016/679 of 27 april 2016
[2] WP29 Opinion 05/2014 on Anonymisation Techniques of 10 April 2014
[3] Regulation (EU) 2016/679 of 27-4-2016: OJEU 2016 L 119 p.1 ff., 4(4).
[4] Regulation (EU) 2016/679 of 27-4-2016: OJEU 2016 L 119 p.1 s., Art. 4(4).
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